Hotels & Hospitality

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Catherine Baxter (cq) works in several departments at the Four Seasons Resort and Spa including laundry attendant, valet, golf and cafeteria in Irving, Texas, Sunday, May 2, 2010. Baxter is one of many employees willing to work in a recent cross training program designed to have employees work in multiple departments as a money saving plan. Four Seasons couldn't abstain from cost cutting in this downturn as it had in previous recessions because the worst hotel market in decades left the company last year with a 26% decline in revenue per available room in the U.S. Similarly, its occupancy fell to 57% from its usual perch above 70%...CREDIT: Matt Nager for The Wall Street Journal